Welcome to the “Ibriz Gold and Jewelry” store.
And thank you for choosing to buy from our site, and for this confidence in us, we are keen to clarify the rights of our customers. We strive to clarify everything related to the exchange and return policy to ensure that you receive a high quality service. You can exchange or return the products that were ordered for reasons that will be mentioned in the following paragraphs, so please read the policy carefully and contact us if you have any other inquiries that are not mentioned here.

Mechanism for replacing or returning orders

Products are never returned after receiving the order unless there is a factory damage or an error in the order, and in order to preserve the quality of the product, it can only be returned by going to one of our branches only.
In the event of a defect or manufacturing error in the product, it is returned After reporting this.
The amount is returned to the customer upon confirmation of the safety of the product.
The return is made according to the store's policies described.

Cases in which the product cannot be returned:

When paying with Tabby, Tamara, or any other installment method.
When the product is used, when it is damaged, or when it is not in the same condition that you received it, or when the safety sticker for the product is removed.
When the products are worn out or have been used
Products that have been tampered with, have had serial numbers removed, or are returned without price tags, tags, original packaging, or missing any accessories.

Order cancellation policy:

The store may choose to accept or not accept or cancel orders in some cases, for example if the product you want to buy is not available, if the product is priced incorrectly, or if the order documentation procedures are found to be incomplete within your account. The store will refund what you paid for orders that are canceled.

How can I get my money back if I received an incorrect or damaged item?

When the product arrives in a damaged condition or is not the same as what was chosen from the store, then you can raise a return request through the customer service in the store. We will examine it directly, and if it is found that there is a defect or damage in it, we will immediately start the procedures for returning the value of the product to the account through which it was paid.